Today, we’re excited to announce the next infographic in our ‘Top 20 Most Popular’ series:
The Top 20 Most Popular Field Service Management Software Solutions
Field Service Management Software allows field service technicians to manage and communicate with field employees and resources. This improves the customer experience by giving field employees access to service histories, mapping services, scheduling tools and more. We have found the Top 20 Most Popular Field Service Management Software Solutions as determined by our popularity index.
The Research
As we continue to move forward with our top 20 series, it’s important to reflect on the “why” behind the research. If you’re unsure as to why Capterra is releasing a Top 20 list of popular software, refer to our CEO, Mike’s, blog post on our LMS infographic for his reasoning behind these studies.
We began our field service research in a similar manner as our previous infographics. To start our list, we examined Capterra’s own Field Service Management Software Directory to find which vendors had received a high number of reviews. From there, we measured web traffic of all 200+ vendors listed on Capterra according to third party estimates. This process resulted in an initial list of more than 80 field service management vendors to examine in more detail.
For a full breakdown of our step-by-step methodology to determine the Top 20 Ranking, refer again to our blog post for the LMS Infographic.
The overall software vendor popularity ranking is determined by three components- Number of Users, Customers, and Online Presence (including web traffic and social media following). Below is a table that highlights the data for the Field Service Management Software Solutions featured in the Top 20:
-Please note a data change below-
*dESCO provided updated data on December 18th, 2012 Facebook - 105 Twitter – 97
Field Service – Users
This is the fifth infographic in Capterra’s series, and we continue to see with each new infographic that every software sector has a different way of labeling or categorizing their customers and users. To make matters even more confusing, there’s often a big discrepancy within the same industry! In the case of the field service industry, we decided the most comprehensive way to measure “user” count would be to include both technicians and administrators.
Another reason that it’s difficult for potential buyers (and even for us) to compare apples to apples within the field service software market is that some vendors license their software on a user-by-user basis, while others do not. Thus, ‘total number of users’ is a difficult number to come up with if vendors don’t track sales per-user.
Target Market
Some field service management software providers cater to a wide audience of field service technicians, and others focus on a very niche audience in a particular field. For the Top 20 Most Popular Field Service infographic, we decided to only include vendors that handle the general space of field service and leave out those with a specific target such as construction, inventory management, or fleet management.
One final note: some of the vendors provided “lowball” estimates of their users or customers so please take that into consideration. Although we believe this is the best research available online, it remains far from perfect.
If you have any suggestions, question any of the vendors listed, wonder how other vendors didn’t make the cut, or even catch an error, please let us know!